Nicola Paffard
Partner and Head of Legal Support Services
I manage our central services division. My role is to optimise the way we work, ensuring that outstanding client service at the heart of everything we do.
Previously a commercial real estate lawyer of 15 years’ practice, I now work with legal and support teams throughout the firm to ensure that the right tasks are carried out by the right people, delivering the best client experience.
Combining an understanding of people, process and technology, my goal is to ensure that Cripps operates as a well-oiled machine, so that our clients benefit from the right expertise at the right time and enjoy a smooth journey to their desired legal outcome.
I am part of the ‘Spark’ team at Cripps our programme of innovation on client services delivery. Using design thinking techniques, I work closely with clients to find the solutions they need and help the Cripps teams deliver client goals.
Qualifications and memberships
- Admitted as a solicitor in October 2003
- BigHand Workflow User Group Board Member
- Contributor to a Small Firms Managing Partner forum
If I'm unavailable, please contact:
Jo Taylor
PA to Director of Operations, Head of Technology and Innovation, and Head of legal support services +44 (0)1892 506185 [email protected]
Download PDFMy experience
Following introduction of new practice management software, I successfully redesigned the process for generating and sending electronic invoices, ensuring they are delivered promptly to clients.
I oversaw the transition of our expert document production team to remote working, ensuring they could continue delivering flawless documentation for clients.
Through ‘Spark’, our programme of innovation, I am part of a dynamic team which re-imagines how we deliver legal services.
I sponsored and delivered the adoption of an online payment service through our website, allowing clients to make payments to us at a time that suits them.
How we made a difference
